Cultural Sensitivity


This training was developed under the authorship and leadership of Marthe Dumont, French Language Services Coordinator at the Erie St. Clair LHIN, and Suzy Doucet-Simard, French Language Services Planner at the South West LHIN, who together, also built French Language Services Toolkit in 2012. It was developed in response to feedback from providers and to fill a gap as there is no training available that approaches the delivery of French Language Services from the “human perspective” and places Francophone patients at the heart of the provider-patient relationship.

The Erie St. Clair and South West LHINs would like to thank everyone who helped to develop, validate and illustrate this online learning program.

We would also like to thank the Erie St. Clair/South West French Language Health Planning Entity for their special contribution to this initiative. Francophone patient videos that are part of this training were created as a collaboration initiative between our two LHINs and the Entity.